open a belongs to own Manicure stores, is very has the advantage of choice. In fact, for business with a small capital entrepreneur, open a Manicure shop, is a very good project. Hot projects, hot market, trustworthy!
the customer is in constant flow, and the customer will go somewhere else, even if you leave. Some managers think that the loss of customers is normal, I don’t quite agree with here, indeed, is the loss of customers, due to local migration, personal or human factors affected by the economic income, but that a small proportion of the. And why are Manicure shop customer turnover rate is rising, some even reached the 20% point. I think this has a lot to do with our management approach. There are several ways you can help Manicure stores easily retain customers.
1, premium service is Manicure stores retain customers killer
beyond their expectations of products and services to customers, retain customers is the killer. Women have a nature, that is love make small cheap, whether rich or petty drove BMW riding the electric car, see cheap eyes will shine, the brain will be short. Another is the value of the service, the service can make them feel good, who would like to let people wait, let people serve, even if the consumption of their heartache, but also to comfort themselves, such a good service value. There is a value of the service, will let customers feel very face, there is a woman who loves to share, she will give you the good to share with his family, his brothers and sisters, they increase your visibility and brand reputation, to retain customers at the same time also brought new customers.
2, professional skills and professional attitude
Manicure division is the basic professional knowledge, professional skill and professional, make analysis and interpretation of various doubts can give customers. Theory of traditional Chinese medicine, Chinese medicine knowledge, these are basic and necessary, but also have a professional attitude, behavior norms, at the door to greet customers coming from the heart smile, lead, service details. Can reflect the professional attitude. So that customers will feel that you are very professional, you will be convinced, will be willing to spend in your here.
3, effective communication is another important tool to retain customers.
Manicure stores is a person to operate and communicate information industry, human communication is very important. Manicure teachers to learn to make friends and customers, must let customers feel that you are serious, and not a foxy smile occupation habits. Manicure teachers should learn to listen, listen to customer talk less and listen more, good control of their own.